Comments on: Alexa Device is Unresponsive: Solved with 5 Easy Steps

By: Dale Cary

Dale Cary — Sat, 19 Nov 2022 03:06:03 +0000

I have 6 devices connected to Alexa linked through the Kasa app. One of the devices became unresponsive in Alexa after an Android update and the other 5 devices worked fine. The one device still worked using the Kasa app. I was finally able to fix it by removing the device in the Kasa app and reinstalling it.

By: Steve Hunt

Steve Hunt — Thu, 03 Nov 2022 10:19:15 +0000

I have 4 echo devices on my network. I also have a number of smart plugs. One of my echo devices always tells me that the “device” is not responding whe I ask it to be turned on/off. The smart plugs all work when controlled through the remaining 3 echo devices or through the apps on my phone. Any ideas?

By: JD

JD — Tue, 01 Nov 2022 22:50:18 +0000

In reply to Brittany.

same issue with Phillips bulb, worked fine for almost 1 year then became unresponsive…might just switch to all smart plugs.

By: Bob

Bob — Tue, 20 Sep 2022 10:37:21 +0000

In my case, a router upgrade increased the security level on the firewall and restricted packets to http/dns/ftp. This meant Alexa could see the devices but couldn’t communicate over the net to operate them. I lowered the security to allow all packets WAN to LAN. I have no idea what protocol Alexa and Ring use.

By: Tracy

Tracy — Sat, 04 Jun 2022 14:48:21 +0000

I have the original Alexa… the large one. Power went off and now she won’t turn back on. I’ve tried all the tricks I know of, but she is unresponsive. Can anyone help me please?

By: Denise Monteilh

Denise Monteilh — Wed, 25 May 2022 21:44:26 +0000

My Sony Smart TV had a responsive alexa for 18 month One day she stopped responding. I have done just about everything to get her to work .i can see it still resoind in a way..like typing “Try saying “”””” and gives examples..nothing works. She will do nothing I ask. I accindently have my TV connected to my echo show but she doesn’t resond at all either except to say “Something went wrong”

By: Laurie A.

Laurie A. — Fri, 04 Feb 2022 21:15:47 +0000

Both of my Sengled smart bulbs became unresponsive at the same time. The porch light had been in use for three or four months, the bedroom light for about a month. They were both set up through the Alexa app with no problems. I added the Sengled app in hopes of correcting the problem but it didn’t do anything more than the Alexa app. I did get the bedroom light working again but the porch multi-color light will not. It cycles through the blinking and the colors but refuses to pair with Alexa. Alexa does not recognize the device. I contacted Sengled but have not received a response as of yet. Very frustrating.

By: danny gideon

danny gideon — Mon, 31 Jan 2022 02:30:29 +0000

All 3 of my echo dots stopped working at the same time I went on my phone Alexa app and can’t even get on that I ha e done everything!

By: Jef

Jef — Wed, 12 Jan 2022 00:40:27 +0000

Alexa no longer controls any of my smart things devices. It says server unavailable. All items are connected and can be controlled by smart things app.

By: JB

JB — Tue, 14 Dec 2021 19:43:58 +0000

I bought a brand new Alexa, brand new smart bulbs that say they are compatible with Alexa. Send a couple hours trying to pair them and reset everything from my router to my apps. I’ve decided to keep the Alexa for a timer and weather and news alerts. But I’m sending the smart bulbs back. I thought it would be a nice novelty to be able to control them with my Alexa, but this is way too frustrating. Don’t waste your money

By: Janet Oge

Janet Oge — Tue, 14 Dec 2021 00:11:09 +0000

My Merkury bulb (Geeni App) worked fine for a few months. A few days ago, I couldn’t control it with Alexa. I reset it and can now control it with the Geeni app but Alexa still can’t see it. I also bought an Alexa controlled TV that I never got to work. She could “see” it, but said it was unresponsive. : /

I’m getting pretty tired of Alexa refusing to work with things. On the plus side, at least she is still a nice timer for cooking and can tell me the weather.

By: Andy

Andy — Sun, 12 Dec 2021 20:50:30 +0000

In reply to Deb.

Same here. They all became unresponsive. After about two hours of uninstalling and re-discovering each of them, they worked for about 24 hours before it happened again. Incredibly frustrating and cannot seem to find a solution.

By: Deb

Deb — Tue, 07 Dec 2021 20:05:39 +0000

All of my devices became unresponsive at once with Alexa. This includes smart bulbs and plugs from different manufacturers. I’ve followed all of the recommendations and still can’t get Alexa to work. We even tried removing a device and Alexa cannot now find it. Help!

By: Brittany

Brittany — Sat, 13 Nov 2021 13:43:47 +0000

Hello. I have 5 Philips Hue bluetooth bulbs which do not require a philips hub and there is no Alexa skill for BT bulbs. Everything worked perfectly for about a year and now every week or so random bulbs are unresponsive. I remove them from the Alexa app and add them back through discovery however the majority of the time Alexa still can’t connect. I’ve been on calls for hours with Alexa support and more than not it’s a ping pong match between Amazon telling me to contact Philips and Phillips telling me to contact Amazon. The lights always work fine through the Philips app so I don’t think it’s an issue on that end. This technology is amazing when it works but mostly it’s a huge annoyance.

I’m open to any suggestions you may have. Thanks in advance.

By: Jonny

Jonny — Tue, 09 Nov 2021 00:17:33 +0000

#5 worked for me. Thanks!

By: Susie Ford

Susie Ford — Sat, 23 Oct 2021 15:35:17 +0000

In reply to Steve Ellis.

Can you reach out to the company itself? Who did you buy it from, can you return it? I bet it’s still under warranty (which is longer than you might think) so contact the company that made it.

By: Susie Ford

Susie Ford — Sat, 23 Oct 2021 15:32:11 +0000

In reply to Lisa.

Delete the shark App if there is one and reinstall it. This is what fixed the same problem with my Philips Hue lights

By: Lisa

Lisa — Sun, 15 Aug 2021 15:21:51 +0000

I bought a shark robot vacuum & Alexa recognizes the device but thinks it’s powered off & unresponsive.

By: Priscilla Bender

Priscilla Bender — Mon, 09 Aug 2021 22:19:01 +0000

I have an Alexa that I have had for several years. It stopped working and nothing I do to reconnect it is working. It is currently in set up mode with the orange ring going around but nothings works. Any suggestions?

By: Steve Ellis

Steve Ellis — Sun, 08 Aug 2021 18:11:00 +0000

Alexa will not respond to my voice.
Already have:
Reset to factory
Added iPhone app & reset my voice profile
Power cycled several times
Cleaned & air blasted unit
Please help.